Policies

Orders and Payment

We accept VISA, Mastercard, Discover, and PayPal. Washington residents will be charged 9.5% sales tax. Online orders may be executed with real-time credit card processing.

Satisfaction Policy

We'll stand by any product that we ship for an entire year after the shipping date.  So if an item is defective or was damaged in shipping, please contact us; we genuinely want to replace that item for you and will happily arrange an exchange for you FOR FREE.  Here's some details about what we're talking about:

  • Your return will be totally free.  Microsoft Studios will cover any shipping costs necessary to return the order and to ship a replacement to you.
  • If we cannot provide a replacement for a limited-edition item, we'll provide the full value of the returned item in the form of store credit.
  • We'll cover any material or workmanship defects but not products that were damaged through neglect or everyday use. 
    • If you received the product broken or it does not work as intended, you're covered. 
    • If you've dropped your figurine or worn the print off of your tee through hundreds of washes you're not covered.  Sorry.
  • You can initiate your exchange by clicking here and selecting "I would like to exchange an item" from the drop-down menu.  Tell us what's up and you'll receive a response within 48 hours.  We promise!
  • The more details that you tell us, the quicker we'll be able to help you.  At the very least, make sure you include your order number and the email address that you'd like to use for our correspondence.

Return Policy

Items in their original condition may be returned within 30 days of purchase for a full refund. Please return the items in the original shipping container with original packing materials to:

Microsoft Studios Returns
9660 153rd Ave NE
Redmond, WA 98052

Shipping Policy

Check out our Shipping page for information on delivery times, rates, restrictions, and holiday schedules.

Privacy Policy 

You'll notice this is longer than the other sections on this page. That's because we take privacy really seriously.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

Our store here is supported by our friends at Shopify. When you purchase something from our store, Shopify collects some information from you. You know, things like your name, address and email address. We just use this information to process your order and for nothing else.

When you browse our store, Shopify also automatically receives your computer's internet protocol (IP) address and they use THAT to ensure you have an easier and quicker store browsing experience. We may also reference IP addresses when reviewing orders that appear fraudulent.

Should you decide to buy something from us, you'll have the option to sign up for our mailing list. If you sign up, we may email you with offers and news related to this store and this store only. Otherwise--besides emails related specifically to your order (like order and shipping confirmations) we'll leave you completely alone. Hopefully you'll visit us again.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at microsoftstudios-store@pmcfulfillment.com. We'll also provide links to expedite opting-out on any future communications. We seriously only want to send you things you want to get.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

As we mentioned above, our store is hosted on Shopify Inc. They provide us with this great online e-commerce platform that allows us to sell our products to you.

Any information that you give us for your orders will be stored by Shopify. They store your data on a secure server behind a firewall.

Payment: When you pay with credit card or PayPal, Shopify stores your payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

We only work with Third-Party Services that we are very familiar with and have fully vetted. These third-parties--like the payment card gateways mentioned above--only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as our payment gateway (Braintree) and other payment transaction processors (PayPal), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at microsoftstudios-store@pmcfulfillment.com

Customer Service

Have questions? Need help? Contact customer service.